FAQ

We are a web-based business and do not offer walk-in, retail services, therefore we store our inventory at a secure, third-party location. To schedule an in-person appointment with us, please send an email to ray@thevintage.watch. When reaching out to us, kindly specify the particular timepiece you're interested in viewing and be prepared to present identification upon your arrival.

We strive to provide detailed and accurate descriptions of all the watches we offer. However, please be aware that we are not certified watchmakers. 

Our evaluations and descriptions are based on information provided by professional watchmakers and our own inspections. Despite our best efforts, there may be unseen defects or issues that we did not detect. 

By purchasing from us, you acknowledge that our descriptions are made to the best of our ability but are not infallible. 

If you have any concerns, we recommend consulting a professional watchmaker for a comprehensive inspection prior to purchase.

We exclusively accept payment through bank wire transfer. Your watch will be shipped once the funds have been received in our bank account.

We offer shipping services throughout the United States and most international destinations. Please be aware that the responsibility for import/custom fees and taxes lies with the buyer.

For the successful delivery of your package, please ensure you can sign for it upon arrival. Choose a shipping address where you will be available to accept the package.

Our preferred shipping partner is FedEx. Domestically, we employ FedEx Overnight Priority, while for international orders, we use FedEx's highest international priority service. You will be provided with a tracking number, which you can use to monitor the status of your order on the FedEx website.

The shipment of your watch will be initiated as soon as the funds are confirmed in our bank account.

Depending on your chosen payment method, this process may take up to 5 business days after you complete the payment. If the funds are received by 2:00 PM (EST), your package will be dispatched the same afternoon from Monday to Thursday.

You will receive a shipping confirmation and a tracking number once your product is packed. Please note that we do not ship on Fridays. Therefore, if the funds are received after 2:00 PM (EST) on Thursday or Friday, the package will be shipped on the following Monday or the next business day if there is a US bank holiday.

Yes, we utilize a third-party insurance company to ensure the protection of our packages during shipping.

Our return policy allows for returns within 3 business days.

Should you wish to return your watch within this timeframe, we will refund the purchase price, minus shipping, insurance, and any transaction fees (e.g., bank fees, processing fees). If you are located within the USA, we will provide you with a return shipping label.

For international customers, you will be responsible for shipping and insuring the return. Upon receiving the watch, we will conduct an inspection to ensure it remains in the same condition as when it was sent to you. Subsequently, we will issue your refund via wire transfer, for which you will need to provide your wiring information.

Please be aware that if a watch was sent to you with stickers or in an unworn condition and the stickers have been removed or there are marks on the watch, there may be a price adjustment to reflect any value degradation.

We do not process returns on Fridays, so your refund will be issued on the following business day.

Please send us an email and let us know which watch you are interested in trading towards. Also, send as much information as possible as possible about your trade as well as detailed pictures.

We will base our offer on these pictures.